When next of kin has been added you can keep a log over their incoming messages and the message that was last given to the person concerned. All released information that comes in about the affected person ends up in his/her log, and next of kin can be notified immediately.

In the figure above you can see that there are two log entries in the log, the lower/first log is a message from the mother, logged from the next of kin center. The top/second log entry is released information logged by an emergency manager. The dotted line between the log entries shows that the mother has not received the last message yet.

It is important to log that next of kin has received the last message so that he/she does not get the same message repeatedly. When writing in the log you can mark the entry as an incoming call or email, or as an outgoing call or email.